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TERMS AND CONDITION

Our customers are expected to read and agree this Terms & Conditions, FAQ and Privacy policy before availing our services.

Services elligible to avail under the Service Packages are for the subscribed vehicle and not for an individual.

Please read completely the information available under Breakdown support before availing the breakdown services.

Please read completely the information available under Towing Services before availing the Towing service.

Incase if a customer calls us for a service for the vehicle which is not subscribed under Surummanda Solutions will follow the one-time request and price. For details please refer to Section: 5,6,7 &8.

Customer under packages will still be charged incase of cranes used to recover a vehicle from accident spots.

Surummanda Solutions will strive and ensure to provide services within the stipulated time, however Surummanda Solutions is not responsible for any delay caused by conditions beyond the control of company like traffic jams, riots, road blocks, route diversions, rain, flood, any natural calamities, Failure of service providers, rallies, state bandh etc.

Surummanda Solutions is not responsible for incorrect information provided by the customer while subscribing for our packages and the consequences caused thereafter.

Surummanda Solutions is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation. So we would request our customers to periodically visit our Terms & Conditions and other relevant contents.

Surummanda Solutions is not liable for any claims/refunds whatsoever after 3 days of service completion. No refund / cancellation of service packages are accepted without availing any service as part of the package. Surummanda Solutions will arrange an alternate technician if the customer is unhappy with the service availed. If the customer decide to go further with a technician of their preference then Surummanda Solutions would consider of refunding the Labour cost charged. However the cost involved in spares replaced can not be refunded. We will refund 60% of the total amount if the customer decide to cancel any of our packages after availing one service. We will refund 25% of the total cost if the customer decides to cancel our package after availing more than one service. No refund if applicable if the customer cancels our package after availing 3 services or after 90 days of package subscription. The refund is subject to investigation and prooved to have a quality remark with the service provided. All the approved refunds will be processed within 15 bank working days from the date of approval.

Surummanda Solutions will take in-charge of situations during medical emergency where the customer is fully or partially in unconscious stage. Surummanda Solutions team will take care of all the expenses made until we handover the customer to a concerned authority like family member or friend or any other concerned person. The expenses incurred till that point needs to be reimbursed to Surummanda Solutions by the concerned authority while taking in-charge of the customer. Surummanda Solutions will relay the message to the concerned authority only incase if the customer has updated his/her emergency contact. There are situation Surummanda Solutions can fail to provide this service on-time due to conditions those are listed in section-10

Surummanda Solutions services under the packages are not available for immobilization resulting from damage caused by intervention of police or other authorities, Vehicles kept in a non-roadworthy condition or not serviced in accordance with the manufacturer’s recommendations.

Surummanda Solutions will provide unlimited assistance during lock-out situations. The assistance includes arrangement of a skilled professional to handle the issue and help the customer let inside the vehicle. The service charge is taken care by Surummanda Solutions, however the customer needs to bear the labour cost and spare cost. It is mandate to share the ID copy with the Surummanda Solutions service engineer. Once the issues is solved then the vehicle ownership will be validated against the ID proof. Incase if the driver ID and the vehicle ownership differs then by accepting this terms, customer is agreed to seize the car by Surummanda Solutions for safety reason.

All our Service Packages will be activated instantly and will be valid for 1 year from the date and time of activation.

Please read completely the information available under Services & Repairs before availing the Regular services & repairs.

Please read completely the information available under Service Packages before buying our service packages.

Our service is available only within the service area defined below under section-23.

Towing under the package is applicable only if the vehicle is immobilized and will be towed only to the Surummanda Solutions support center. Incase if the customer wants the vehicle to be towed to their preferred location then the towing cost needs to be beard by the customer as per the rates mentioned in Towing Services.

Incase of emergency fuel delivery, It is mandate for the customer to provide a copy of a government ID proof.

In case of misuse of our services, non-payment of services charges, misbehave to the service providers – The company reserves all the rights bar a customer subscription with an email notification.

Incase of 5 consecutive breakdown/towing service request of same service for a same vehicle under the package will call for an investigation to research on the situation to recommend the best possible fix for the issue. The customer will be charged for a service, if incase the customer submits the same service request again without fulfilling the recommended fix by Surummanda Solutions.

Surummanda Solutions is not liable for any mishandling damages caused by the Service Engineer while providing the service.

Customers are requested to ask for the original bills in case of spares replacement and also the replaced old spares. Please write to escalations@Surummanda Solutions.in incase if the bills and spares are not provided.

For commercial vehicles – Surummanda Solutions service package is applicable only under the availability of a valid fitness certificate of the vehicle (FC).

Surummanda Solutions has taken all measure to provide a safe and secure service to our stranded customers. We have Surummanda Solutions field force on request to support female customers during incidents at night times. However, we would request every customer to be aware and conscious about self security and report to the nearest police station or nearest secure location incase of threat. Surummanda Solutions is not legally liable for any safety and security concerns.

Surummanda Solutions service is available only within Bangalore City limit. Click here to view the service area in a map

Surummanda Solutions services under the packages are not applicable under an event where the driver of the vehicle is found to be in any of the situations listed – under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of 18 years, without a valid driving license, participation in a criminal or offence act, exceeding the limit of number of passengers + driver permitted to travel, carrying over weight load than the permitted weight.

Surummanda Solutions legal support is subject to the availability of lawyers and police official at the time of incident. Our service is limited to notifying the respective police judiciary and provide a lawyer on call for consultation. Lawyer consultation fee is applicable and varies from case to case. Incase, if a customer wants to continue with litigation through our lawyers then it is between the customer and the lawyer to discuss and decide on further actions. Charges are applicable as per lawyer’s terms.

Authorization to contact – By agreeing this terms, a customer availing our service through app request or website request or through any other means is authorizing Surummanda Solutions to use their contact information like Phone number, email ID & address for further communication by SMS or Calls or emails.

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